Frequently Asked Questions (FAQs)

We try to keep this list of frequently asked questions up-to-date, so if you have a question that we haven’t answered here, please drop us a line to let us know!

Frequently asked questions: General

I am a professional therapist; can I use Purely Skincare products in my practice?

We would love to hear from you if you are interested in using and/or retailing Purely Skincare products. We can also work with you to develop your own brand, to use in new rituals or treatments and sell to your clients. Email us on info@purelyskincare.co.uk to arrange an informal chat to discuss your requirements.

How do I know that your ingredients are certified organic?

All our suppliers must produce the evidence that they are certified by the Soil Association and COSMOS. This way, we can be sure that the ingredients we buy from them to use in our products are truly organic.

Do you offer free shipping?

Yes! We offer free standard (2nd class) shipping in the UK for orders over £35.00.

I have changed my mind – can I cancel my order?

If you’ve changed your mind about a product(s) and it’s within 14 days of when you received your order, we are happy to refund the full cost of the product (but not the shipping), subject to the Returns Policy Conditions. Click here for step-by-step instructions.

Frequently asked questions: Workshop

I am interested in a workshop. How much do I need to invest?

The workshops vary in cost between £95.00 and £175.00 per person. There are great advantages to joining us:

  • Informative and fun sessions
  • Small group size – a maximum of 6 participants
  • Learn new skills and build on existing knowledge
  • Take home your own hand-made products
  • Receive a certificate of attendance
  • Eligible for Continuing Professional Development (CPD) points – check your Professional Membership (e.g., Federation of Holistic Therapists (FHT) members gain 5 CPD points for each full day workshop).

Click on a workshop to see what’s on offer:

How do I book a workshop?

To guarantee your place, you must pay the full fee at the same time as booking the workshop, which includes a non-refundable administration fee of £25.
We use Eventbrite to manage our workshop booking.

What happens if I can’t attend the workshop I have booked?

If you cancel your chosen workshop more than 7 calendar days before the workshop is due to take place, you will receive a full refund of the fee paid via Eventbrite.
If you cancel your chosen workshop less than 7 calendar days before the workshop is due to take place, unfortunately you will not receive a refund.

Can I transfer my registration to someone else if I can’t attend the workshop I have booked?

If you can’t attend a workshop that you have already booked, someone else may attend the workshop in your place at no extra cost, but please contact us at workshops@purelyskincare.co.uk to let us know your replacement’s details.

Can I transfer to a different workshop?

If you wish to transfer to another workshop you may do so, but you will incur an administration charge of £25.00.
To cancel or request to transfer your place on a workshop, please email us on workshops@purelyskincare.co.uk.
If you cannot attend because of unavoidable circumstances, please contact us on workshops@purelyskincare.co.uk to discuss what we can do.

What happens if Purely Skincare Limited cancels the workshop I have booked?

If we cancel your chosen workshop due to unforeseen circumstances, you will receive a full refund, including the admin fee of £25. Unfortunately, we will not be able to refund any expenses you have incurred, such as train tickets or accommodation costs. If you choose to receive your fee refund as a credit towards booking another workshop, we will reward you with a £15 voucher to spend in the Purely Skincare online shop, for products or towards a workshop.

Do you offer any concessions for the workshops?

If you are receiving Job Seekers Allowance, Income Support, Carers Allowance, are registered disabled, or a UK pensioner receiving Pension Credit, we offer 20% discount on our workshops. Please note that we will need to receive evidence to support your eligibility claim (dated within the previous 3 months) by email, or in exceptional circumstances, in person when you attend the workshop. If you wish to be considered for the discretionary discount, please contact us on workshops@purelyskincare.co.uk.

How old do I need to be to attend a workshop?

These workshops are intended for people over 16 years of age and we are unable to accommodate children in the workshop.

I have allergies – can I still attend a workshop?

We will be using several different essential and carrier oils, so it is important that you are aware of your potential allergies and intolerances and know how to deal with them. Please inform us on the booking form, so that we can discuss alternatives if necessary. If you have severe allergies, please contact us on workshops@purelyskincare.co.uk before you book the workshop as we may suggest that it is not appropriate for you to attend. It is advisable to discuss your wish to attend a workshop with your GP if you have any concerns.

I have additional requirements – can I still attend a workshop?

We endeavour to ensure that all our workshops are fully inclusive, so if you have any concerns about your ability to participate in our workshops, please contact us on workshops@purelyskincare.co.uk before you book, so we can discuss your queries.

Will attending the workshops enable me to sell any products I make at home?

After completing workshop SK1: Introduction to making organic skincare, you will be able to make skincare products for yourself and your family. However, there are important considerations and legal requirements for selling products to the public, so you will need to learn about and adhere to these regulations. If you are thinking about making products to sell, consider booking a place on From crafter to entrepreneur: Making and selling your own products to the public.

Your Privacy

Please note that we may photograph or film some parts of the workshops to use in promotional material. We will ask for your  consent before we film or take photographs of you. In addition, we will ask for your written consent before we use any such material. If you change your mind during the workshop, and prefer not to be photographed or filmed, please let us know so that we can ensure your privacy. All data collected by us is managed according to GDPR guidelines. For more information, see our GDPR Fair Processing Notice.

If you have questions that we haven’t answered, please email us on info@purelyskincare.co.uk, or use the contact form, below.

Contact Us